KC HiLiTES 24-25 Toyota Land Cruiser/Lexus GX 550 Platform One Roof Rack

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at orders@grocerygetterperformance.com
. Once we receive your request, we’ll send a confirmation along with the return address for your order.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@grocerygetterperformance.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@grocerygetterperformance.com.

Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Some items may be made-to-order or drop-shipped directly from manufacturers, which may extend processing times. If your order includes a backordered or custom item, we will notify you via email.

Shipping Methods & Carriers

We ship orders using trusted carriers such as UPS, FedEx, and USPS.

Shipping options and rates are calculated at checkout based on your location and selected service.

Estimated Delivery Times (U.S.)

Delivery times vary depending on your location and shipping method:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 1–3 business days

Please note: these are estimated transit times and do not include processing time.

Large / Freight Shipments

Some items (such as body kits, carbon fiber parts, or oversized components) may require freight shipping.

• Freight deliveries may require a scheduled delivery appointment
• A signature may be required upon delivery
• Customers are responsible for inspecting items upon arrival

Additional shipping charges may apply for residential delivery or limited-access locations.

Shipping Costs

Shipping rates are calculated at checkout based on:

• Item size and weight
• Shipping destination
• Selected shipping speed

Promotional free shipping (if offered) applies only to the continental United States (lower 48 states).

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information so you can monitor your delivery.

Address Accuracy

Please ensure your shipping address is correct at checkout.

• We are not responsible for delays or losses caused by incorrect or incomplete addresses
• Any carrier fees for address corrections or rerouting may be charged to the customer

Lost, Stolen, or Damaged Packages

• If your package arrives damaged, contact us within 24–48 hours with photos of the packaging and product
• If your package is lost or delayed, we will assist in filing a claim with the carrier
• Once a package is marked as delivered, we are not responsible for theft or loss

International Shipping

At this time, we primarily ship within the United States.

For international orders, please contact us before purchasing to confirm availability and shipping rates.

Order Issues & Support

If you have any questions regarding your shipment, please contact us at:
GroceryGetterPerformance@outlook.com

Important Notes

• Shipping times may be affected by carrier delays, weather, or supply chain issues
• Orders are not shipped on weekends or holidays
• Some products may ship separately depending on availability